Right of return and return policy
If you are a consumer, i.e. a natural person who concludes the purchase for a purpose that cannot be attributed to your commercial or independent professional activity, you are entitled to the right of return described below. Excluded from this are goods that have been specially made for you according to individual customer specifications.Please use the returns portal for returns.
You only need the email address you used to place the order and the order number.
It will soon be available in Dutch as well.
You can return the received goods without giving reasons within 14 days by returning the goods. The period begins after receipt of this instruction in writing (eg as a letter, fax, e-mail), but not before receipt of the goods by the consignee (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our legal information and other obligations. Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) can you also declare the return by requesting the return in text form. To meet the deadline, it is sufficient to send the goods or the return request in time. In any case, the return is at our expense and risk. The return request must be sent to:
Letter: Rotho Kunststoff AG, CH-5303 Würenlingen; e-mail:firstname.lastname@example.org
In the event of an effective return, the services received by both parties shall be returned and any benefits derived shall be surrendered. In the event of deterioration of the item and for benefits (e.g. advantages of use) which cannot be returned or which can only be returned in part or in a deteriorated condition, you must compensate us to this extent. You only have to pay compensation for the deterioration of the item and for benefits derived if the benefits or the deterioration is due to handling of the item that goes beyond the inspection of the properties and the mode of operation. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store. Obligations to refund payments must be fulfilled within thirty days. The period begins for you with the dispatch of the goods or the request for return, for us with the receipt.
End of the return instruction