The focus is on quality
The Rotho company stands for quality at all process levels - starting with the design, to the development, to the production - our quality awareness is rooted and lived every day. We are so convinced of the quality of our products that we give a unique 20-year durability guarantee on almost all of our products.
Design
Our products are all developed in Switzerland and have won some of the most prestigious design awards in the past. In the foreground of each of our developments is the user and his needs. We want to support people in their everyday life in the long term
and offer products that convince through function and quality. For this reason, we are particularly interested in customer-oriented solutions, sensible use of raw materials and timeless design. Because our products should not just stand out for the sake of standing out, but convince through quality and support and delight the user for many years.
Swissness
Swissness and quality form a unity. That is why Swissness is an attitude for us that all our employees embody. Even if a product is manufactured in a plant outside Switzerland, we do so with the same quality awareness and use the same raw material. Swiss roots and a global perspective shape our culture. This is at the heart of our success at home and abroad.
No pollutants and sustainable raw materials
It is important to us to sustainably protect and preserve the environment and raw materials. That is why we consistently avoid harmful additives such as PVC and BPA in our products and packaging. We are also increasingly using recycled Kunststoff. In 2021, 35% of our products will already be made from recycled Kunststoff, and we plan to double this percentage in
the next few years.
Certifications
Since 1996 we are certified according to ISO 9001
Since 2011 we are certified according to ISO 14001
We demonstrate our sustainability focus with our products that are certified for the "Blue Angel
Food commodities made from recycled plastic are certified according to EcoLoop requirements
Production
- Latest production facilities and manufacturing processes with high quality standard
- High flexibility (4-shift model)
- Highly qualified and longstanding employees
Warranty
How can you proceed in the event of a warranty claim?
You have purchased a Rotho product with a 20-year shelf life guarantee and there is a warranty claim? Then the manufacturer's or shelf life warranty will be assumed if the defect is reported to us immediately after discovery by the purchaser.
In this case, please send a description of the defect (with picture if possible), a copy of the purchase receipt and your contact information to garantie@rotho.ch or by mail:
Rotho Kunststoff AG.
Warranty case
Industrial road Althau 11
CH-5303 Würenlingen
PLEASE DO NOT SEND US UNSOLICITED PRODUCT.
Unstamped or insufficiently stamped packages will not be accepted. Costs incurred (e.g. postage and packaging) for returns that have not been agreed will NOT be reimbursed. Rotho does not assume any storage or return obligation for unsolicited, misdirected or with missing or insufficient address information packages and submissions. Our staff will investigate the case and send you the replacement product if the claim is justified. Please refer to the warranty statement below for our detailed warranty terms.
Declaration of warranty
Our products marked with "20 years warranty" are manufactured with the greatest care and precision. Products or individual parts with material defects, manufacturing defects or functional defects will be replaced by us within the warranty period of 20 years from the date of purchase. If the products in question are removed from the program, Rotho will replace them by supplying similar or equivalent products.
The warranty period applies exclusively to consumer purchases and deliveries and is 20 years. The warranty period begins at the time of purchase of the product by the Consumer. Rotho, as manufacturer, provides a guarantee to the Consumer for the products it manufactures during the guarantee period for design, manufacturing, processing and material defects in accordance with the following provisions. Important: This manufacturer's or durability warranty is expressly in addition to and dependent upon the seller's statutory and/or contractual warranty. However, it shall be excluded to the extent that the Buyer asserts a claim against the Seller for the same defect under any statutory or contractual warranty. The warranty rights of the Buyer against the Seller shall therefore not be affected by this warranty. A refund of the purchase amount is only possible with the seller.
2. the durability guarantee applies only to products that are used by the buyer as intended, operated correctly and maintained properly.
Not covered by the shelf life guarantee: Damage resulting from excessive and improper use as well as use not in accordance with the intended purpose, in particular due to non-compliance with the Rotho specifications on the label. The guarantee promise is subject to substantive Swiss law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention).
