The delivery time is 2 - 4 working days.

Should the delivery time be extended, e.g. due to high seasonal order intake, you will of course be informed.

If your delivered shipment does not correspond to your order or is damaged, then contact our customer service immediately. We will be happy to help you by email or phone.

Note: Do you want to claim a damage? It is best to send us informative photos of the item by e-mail, on which the defect is clearly visible. Please include your order number and the article number of the claimed item in your e-mail.

One filter lasts up to 90 days with use. The filters for our Dynamic Box absorb the ethylene gas, slow down the ripening process and thus fruits and vegetables stay fresh longer.

The following values:

6 l ALBULA: 10 kg maximum load

25 l ALBULA: 40 kg maximum load

40 l ALBULA: 40 kg maximum load

Yes, all our products are recyclable. In addition, Rotho is committed to sustainability. You can find more information here:
https://ch.rotho.com/pages/nachhaltigkeit

Yes. For private individuals with a value of goods between 10.00 and 3,500.00 EUR/CHF. For companies with a value of goods of 25.00 EUR/CHF or more. A credit check is carried out for all customers.

The delivery time is 3 - 5 working days.

Should the delivery time be extended, e.g. due to high seasonal order intake, you will of course be informed.

In principle, it is not possible for us to change the address of an order that has already been placed. You have noticed immediately after the order that a mistake has crept into your billing and delivery address? Contact our customer service as soon as possible to implement any necessary changes. 

Cancellation is only possible as long as we have not yet processed and shipped your shipment. Should this be the case, it is best to contact our customer service by phone.

Our orders automatically run into our system and are then prepared for shipment. Your order is already in the shipping process and therefore can no longer be canceled.

We send an automatically generated shipping confirmation electronically to the order e-mail address specified in the order when the shipment is dispatched. In the shipping notification there is a link to track the shipment of the contracted shipping service provider. 

Notice: 

Tracking is only possible as soon as a shipment number of the relevant shipping service provider has been transmitted.

If your shipment has not been delivered as expected within the specified delivery time, we ask you to wait another one or two business days. As a rule, shipments arrive on time or very shortly after the expected delivery time.

If you still have not received your shipment after a long delay, please contact our customer service. We will be happy to help you.

If your delivered shipment does not correspond to your order or is damaged, then contact our customer service immediately. We will be happy to help you by email or phone.

Note: Do you want to claim a damage? It is best to send us informative photos of the item by e-mail, on which the defect is clearly visible. Please include your order number and the article number of the claimed item in your e-mail.

A return shipment is usually not necessary for ecological and economic reasons. To avoid unnecessary transport, you can take the defective product to the nearest drop-off or collection point for recycling. If you insist, we will gladly send you a return label and we will take care of the recycling.

The invoice receipt will be sent by us only electronically as a PDF attachment. You can find the invoice in the shipping confirmation, which was sent to the mail address specified in the order.

Please check the spam folder of your mailbox regularly. Some mail programs do not recognize our sender mail address rothoshop@rotho.com as a safe sender and the messages go directly to the spam folder.

All Rotho products are BPA free. Furthermore, they are also free from BPS (Bisphenol S) and BPF (Bisphenol F).

Furthermore, Rotho products do not contain any substances containing cadmium. As a general rule, all plastic products must not contain more than 100ppm lead and 1ppm cadmium. For Kunststoff that come into contact with foodstuffs, the limits are significantly lower again. In the past, cadmium compounds were used to color Kunststoff.

Yes, all our products are recyclable. In addition, Rotho is committed to sustainability. You can find more information here:
https://ch.rotho.com/pages/nachhaltigkeit

No, our memory water bottles are designed only for non-carbonated beverages, such as water and juices. 

The filter of the FRESH Dynamic Box consists mainly of thermally activated carbon.

We do not produce the activated carbon filters ourselves and they are purchased by us. We have asked our supplier. 

The activated carbon filter has no expiration date, i.e. it can be used indefinitely. When used in a compost bin, the effectiveness of the filter is about 3-6 months. It depends on how much odor the filter has to filter. In case of low use, the filter is not saturated with odor molecules as quickly as in case of high use, so it is not possible to give more precise information.

One filter lasts up to 90 days with use. The filters for our Dynamic Box absorb the ethylene gas, slow down the ripening process and thus fruits and vegetables stay fresh longer.

Special requirements apply to all products that come into contact with food. Therefore, for any plastic that comes into contact with food, it must be clearly demonstrated where and how a plastic is composed. Our lunch boxes TRESA are partly made of recycled material.

Storage boxes that have been explicitly tested for food safety bear the corresponding mark and can therefore also be used for commercial purposes (gastronomy) for storing food.

Our freezer cans are specially produced for use in the freezer. For the containers we use PE plastic and for the lids we use LDPE plastic, which remains flexible even if left in the freezer for a long time. Kunststoff become stiff during cooling. This also increases the brittleness. Therefore, we do not recommend using products that are not explicitly produced for freezing.

Products made of polypropylene (PP) are resistant to everyday chemicals. Caution should be exercised when using lids with sealing rings: It cannot be ruled out that prolonged contact of the seal with chemicals could cause brittleness with acids, or hydrolysis with alkalis.

Safety note: Always indicate hazardous contents on the storage boxes so as not to endanger persons.

Our products that are explicitly suitable for the microwave are marked accordingly on the packaging. The dishes themselves hardly get hot when heated in the microwave - the heat you feel on the dishes is waste heat from the heated food. Therefore, our microwave dishes can be used in microwaves of all power classes

-> CAUTION! This does not apply to combination appliances that also use a convection or grill function in addition to the microwave!

It is always important to open the lid or the valve in the lid during heating in the microwave so that the steam can escape.

We generally advise against the use of a freezer jar or other fresh food jars in the microwave and recommend using one of our microwave dishes. For microwave suitability, special tests are carried out on the temperatures on the outside and on the handles of the products. Our microwave dishes are specially designed to handle high temperatures, ensure the most even heating possible, and their design minimizes the risk of hand burns when removing the hot vessel. Freezer and food storage cans are not optimized for this application. The material of freezer and food storage cans can withstand temperatures up to 100°C. However, depending on the nature of the food to be heated (e.g. very fatty or sugary), much higher temperatures can be generated at certain points in the microwave. Our microwave containers also have vent valves in the lid to prevent excessive pressure in the container. Fresh food and freezer containers have a tight-fitting lid that is not suitable for use in the microwave. 

Our products are predominantly made of combustible polypropylene. In this respect, they increase the fire load in any area in which they are used. 

Our products, which are made of PP (polypropylene), are resistant to common alcohol-based disinfectants (ethanol and propanol). Even rubbing out with Javel water will not cause permanent damage.

Our products do not have UV protection. In principle, they can already be stored outside. However, it may be that the color fades with time or gets a whitish coating. This can be easily scraped off. Of course, it also depends on whether the product is always fully exposed to the sun or permanently exposed to the weather.

All Kunststoff used by us, such as polypropylene (PP), polyethylene (PE) and SAN (styrene acrylonitrile) are generally completely free of plasticizers and harmful substances. In this respect, the purchased products do not pose any danger to you and are therefore not harmful to your health.

Unfortunately, we cannot influence the inherent odors of the Kunststoff we use. The inherent odor depends on the plastic used, which was selected for this particular application.

The inherent odor cannot be influenced in the production process. There are PP Kunststoff that smell less or whose odors are less noticeable. However, such alternatives no longer have the desired product properties.

Our Memory drinking bottles are made of food-safe and transparent plastic Tritan.

Our Caruba jugs are made of polypropylene and this plastic can be used up to +120 °C. However, we generally recommend never pouring bubbling boiling water directly into our products. It is best if the water has already cooled down a bit. 

No, absolutely not. We expressly point out that our microwave dishes from the "Micro Clever" product line have only been designed for use in the microwave up to the maximum adjustable wattage (usual for most microwave models: max. 800 watts) and must not be used in the microwave with the grill function switched on. In the microwave, food is heated by indirect heat, or waves. In the oven, food is heated by direct heat. These two kitchen appliances work completely differently, and therefore you can not go by the temperature.

All Rotho products with the dishwasher safe symbol can be cleaned in the dishwasher
. This symbol is usually engraved on the
underside of the products or printed on the label or cardboard
.

Most of our products are dishwasher safe.

When we describe a Rotho product as "dishwasher safe",
this means that the product has been designed and tested to withstand the
cleaning process in the dishwasher without affecting the functionality
of the product, even if slight deformation
occurs.

While our dishwasher safe products are designed for
regular use in the dishwasher, it is important to know that the longevity and appearance of any product can be affected by factors such as the dishwasher program setting, the type of detergent used and general product care.

Due to the nature of PP, we cannot produce highly visible lids that are extremely rigid.

Therefore, we have to balance between a slight deformation that may occur during the rinsing cycle and the transparency of the product. However, the deformation is limited to the extent that the functionality of the product
is not affected.

We recommend using a rinse program with a temperature of 65ºC or less.
We recommend using the settings for gentle or normal
rinses.

Most of our products can be washed in the dishwasher
. However, we recommend checking the instructions on the packaging or label of each product.

For some products, there may be exceptions for certain parts
, e.g. for lids, seals or decorative elements. Always refer to the care instructions for the respective product before washing it in the
dishwasher.

We recommend using the settings for gentle or normal rinses. If available, select a program with a lower temperature.

Yes, most of our products can be washed both in the top
and in the bottom drawer of the dishwasher. However, be sure to arrange the products correctly to avoid movement, tension and possible damage.

Certain foods contain oils or aromas that leave discolorations in certain materials. In this case, we recommend storing the food in a glass container from our PAGAMALU line instead of a plastic container.

When storing food containing oil (e.g. nuts), the plastic absorbs their odors over time. Here we recommend storing the food in a glass container from our PAGAMALU line instead of a plastic container.

The following values:

6 l ALBULA: 10 kg maximum load

25 l ALBULA: 40 kg maximum load

40 l ALBULA: 40 kg maximum load

Drying is an energy-wasting process in the dishwashing program. Therefore, today's dishwashers are equipped with an ideal energy efficiency of A++. Because of this, the programs are designed for the shortest possible drying times. However, the fact that plastic surfaces are water-repellent means that comparatively thick drops are produced during washing. These take correspondingly longer to dry. In addition, porcelain or glass containers have a higher residual heat after cleaning in the dishwasher, which accelerates the drying process. 

Plastic kitchen products tend to be substances that make friends with fats in terms of their chemistry. This makes it incredibly difficult for water to get between the grease and the plastic. Thus, the fat is not dissolved and cannot be stabilized in the water. However, if the products are cleaned in the dishwasher, they become grease-free due to the increased mechanical cleaning. 

No storage tin can guarantee unlimited protection against pests. In most cases, the insect webs are already on the food packaging in the supermarket. These are often so small that they are hardly visible to the naked eye and so they are unknowingly filled into the storage cans.

The included white rubber studs are 5 rubber feet (4 + 1 reserve) that are inserted into the four holes provided for them on the underside. They guarantee a safe and non-slip stand even on smooth floors (tile, laminate, and parquet floors). 

The heights, diameters and volumes of our three different RothoPro feeding bowls are as follows:

Size S - product no.: 45524: height 20 cm, diameter and volume of metal bowls 17 cm, 0.85 liters.

Size M - Product No.: 45525: height 20 cm, diameter and volume of metal bowls 17 cm, 1.3 liters.

Size L - Product No.: 45526: height 24 cm, diameter and volume of metal bowls 24 cm, 2.5 liters.

From the Paso series, only the cosmetic bin 6l has an inner bucket. All other sizes (20l, 30l, 40l, 50l) do not have an inner bucket.

We only produce and sell lids for our Country baskets in sizes A5/6l and A4/18l. For all other sizes of our Country baskets we do not offer suitable lids. 

We strongly advise against disassembling the Systemix drawer systems, as plastic plug-in connections can easily break in the process. 

Yes, the drawers to our office boxes all have a drawer pull stop and can only be pulled out to a certain point. 

If paper has fallen behind the drawers inside the office box, the drawers with drawer pull-out stops can be removed with simple tricks. To do this, the desired drawer that is to be removed must be pulled out to the front as far as it will go, lifted slightly and turned out either to the left or to the right with slight force. In this way, the drawer lock is levered out first on one side and then on the other. The drawer can now be easily removed and reinserted into the drawer box.

For this purpose it is necessary to create a customer account in the webshop. For

Business customers it is mandatory to have a valid sales tax

identification number (VAT ID) to have it in the customer account in the

corresponding field. After successful creation of the

customer account, a customer number is generated and permanently assigned to you.

On the one hand, you benefit from our extensive product portfolio and are constantly offered our latest Rotho products around the clock via our store, in addition to our numerous product classics. 

In addition, as a business customer, you benefit from a 20% discount on the net price of the item. If you log in to your customer account as a corporate customer, you will see the already reduced prices in the shopping cart.

No, business customers can place an order with us in our webshop regardless of the order value.

PayPal, MasterCard, Visa, Twint and purchase on account are available as payment methods.

You earn loyalty points for purchases, reviews and recommendations. When you have collected enough points, you can exchange them for discount coupons or value vouchers and simply redeem them in our online store.

By registering your Rotho account, you automatically participate in our loyalty program.

Your score will be displayed on the Rotho Rewards page and before payment.

Select the tab *Redeem points*. Here you will see all the rewards we offer. These can be, for example, discount coupons, value vouchers or earlier access to new products. If you have enough points, you can redeem them for a reward.

There are no limits to your collecting pleasure! Just note that your points expire after 12 months and you can then no longer receive rewards for these points.

**Approved:** These points can be redeemed for rewards immediately.

**Exit:** These points must be verified before you can redeem them. This usually applies to purchases and transfers.

**Canceled:** These points will not be added to your account. This happens for example when you claim a purchase (the points are changed from "pending" to "cancelled").

Your pending points will be cancelled and removed from your account.

You or someone you referred cancelled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points. If you still haven't received anything after a few days, please contact our Customer Service.

You can only redeem your Rotho Rewards loyalty points in our online store.

If you no longer wish to earn points, please contact us and ask to be removed from the program. We will then deregister you and you will lose all the points you have collected.

Simply contact us and we will re-register you. However, your score will then start from zero again.

If you have any questions, problems or comments, you can always contact our customer service.