Frequently asked questions
How long is the delivery time when ordering via the webshop?
Delivery defective/ Goods damaged - What is the procedure?
How long do the filters last in the Dynamic Boxes and what do the filters do?
What is the load capacity for the ALBULA box?
Can Rotho products be recycled?
Payment, delivery and return
Is payment on account possible in the webshop?
How long is the delivery time when ordering via the webshop?
How do I change my billing and shipping address after placing an order?
How can I cancel my order?
Why can I no longer cancel my order?
How can I track my shipment?
What can I do if my shipment is not delivered as expected?
Delivery defective/ Goods damaged - What is the procedure?
How to deal with defective goods?
How are the Rothoshop invoices sent?
I have not received an invoice
Sustainability
Which Rotho products are BPA-free?
Can Rotho products be recycled?
Are our drinking bottles suitable for foodstuffs containing carbon dioxide?
What is the FRESH Dynamic Box filter made of?
How often should the filter in the compost bin BIO be changed?
How long do the filters last in the Dynamic Boxes and what do the filters do?
Are Rotho food contact products made from recycled plastic?
Tips for our products
Can Rotho storage boxes be used for commercial purposes (gastronomy) for storing food?
Are Rotho products freezable?
Can Rotho products be used to store chemicals, such as alkalis or acids?
Are all food safe cans suitable for the microwave?
Can other Rotho products (e.g. freezer jars) also be used in the microwave?
Do Rotho products increase the fire load or are they combustible?
Are Rotho products stable against commercial disinfectant?
Can our products be used outdoors or do they have UV protection?
Is the smell of the plastic harmful to health and how does it come about?
What main material is the Memory water bottle made of?
Can boiling water be poured into the Caruba jugs, e.g. for making tea?
Can our microwave products from the "Micro Clever" product line also be used in the oven or microwave with the grill function switched on?
Product details
Products made of styrene-acrylonitrile copolymer (SAN), e.g. LOFT cans, become milky over time. What is the reason for this?
The plastic storage jars smell rancid after some time. What is the reason for this?
What is the load capacity for the ALBULA box?
Why do plastic storage jars not dry out in the dishwasher?
Why do plastic storage jars not become grease-free when cleaned with hand dishwashing detergent?
Is the food in a Rotho storage tin protected from pests?
What are the five white rubber nubs that come with the Paso garbage cans for?
What is the height, diameter and volume of each of the three height-adjustable feeding bowls in sizes S, M and L?
Which Paso waste garbage cans have an inner bucket?
For which country baskets lids are offered?
Can the Systemix drawer systems be disassembled and expanded with new modules as desired?
Do the drawers of our office boxes have a drawer pull-out stop? And how can the drawers be removed if necessary?
B2B orders
How can I order as a corporate customer (B2B) in the Rothoshop?
What advantages do I have as a business customer?
Is there a minimum order value for business customers?
What payment methods are available to business customers?
Rotho Rewards
What is Rotho Rewards?
How can I participate?
Where can I view my score?
How do I redeem my points?
How many points can I collect in total?
What does my point status say?
What happens if a friend I refer cancels or returns their order?
Why did my account balance go down?
I have completed an activity but have not received any points! What is the reason?
Can I also redeem my points in the store?
How can I delete Rotho Rewards?
What happens if I leave the program and want to log back in?
Where can I report a problem or provide feedback?